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Integrative Healthcare Associates is working to get accredited by the NCQA to become a Patient-Centered Medical Home (PCMH). A PCMH is a model of healthcare delivery that aims to provide comprehensive, coordinated, and patient-centered care. In a PCMH, a primary care provider leads a team of healthcare professionals to provide continuous and coordinated care for patients, with a focus on prevention, wellness, and chronic disease management. Key features of a PCMH include enhanced access to care, care coordination, patient engagement, and quality improvement. The goal is to improve the patient experience, enhance health outcomes, and reduce healthcare costs through better coordination and management of care.
" The PCMH program has brought a higher level of quality standards, guiding the care that we provide to all of our patients and improving overall outcomes. "
- Dr. Jose Latorre
PCMH Guidelines: PCMH FAQ sheet
We have received some great feedback on our current performance and ways of improving so that we can continue to provide the best and most effective care possible.
Results 2024- Below are a few responses we received
" Excellent experience and amazing doctors. Very friendly receptionist there speaking English and Spanish and they are all very professional. "
" The whole visit experience is great from the front staff, the office atmosphere, and the care. We are very pleased with the medical care our mom is receiving. Thank you Dr. Latorre and Integrative Healthcare Associates. ”
IHA survey results 2024
o 93% of patients felt our providers spent enough time answering their questions.
o 83% of patients felt they were able to get a well visit (physical exam), as soon as they needed.
o 90% of patients felt they were able to successfully schedule a same day visit when necessary.
o 88% of patients felt that lab or imaging test results were communicated with them in a timely manner.
o 100% needs were met regarding controlling their diagnosis of primary hypertension.
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